When a well-known Long Island hotel faced a major elevator outage just weeks before hosting international guests for the Ryder Cup, they called Island Elevator for immediate help. Only two of five elevators were working, guests were frustrated, and their previous provider said the only solution was a full modernization that would take months. Our team stepped in with a rapid-response plan that stabilized all elevators, restored reliable operation, and kept the hotel fully functional during one of the busiest events of the year.
When the Hyatt’s General Manager reached out in late July, only two of five elevators were operating. With international guests arriving for the Ryder Cup, frustration and reviews were climbing while the national service provider offered no timely solution.
The hotel’s provider had fallen behind on maintenance and claimed the only path forward was a full modernization - a months-long, high-cost project that wasn’t feasible before a sell-out event. The hotel needed a local team that could act fast, communicate daily, and get elevators safely back in service.
Looking for a reliable elevator maintenance provider in Nassau or Suffolk County? Island Elevator provides guaranteed response and documented communication.
Island Elevator met on-site the next day and launched a three-day emergency stabilization plan:
Deployed a four-person field team plus a third-party engineering expert for rapid assessment and repairs.
Addressed critical failures, performed overdue maintenance, and restored safe, reliable operation across all five elevators.
Created a comprehensive punch list to catch up years of neglected tasks and prevent recurring faults.
Before our scheduled arrival, the hotel terminated its previous provider—leaving zero elevators in service. Our technicians mobilized immediately, bringing two elevators back within 48 hours and all five online by the end of our initial visit.
Over the following weeks, we returned for extended service and reliability hardening:
Before our scheduled arrival, the hotel terminated its previous provider—leaving zero elevators in service. Our technicians mobilized immediately, bringing two elevators back within 48 hours and all five online by the end of our initial visit.
Island Elevator technicians blowing out years of carbon dust buildup from a hotel elevator generator before the Ryder Cup. This step restored safe operation and prevented motor failure.
By the time Ryder Cup guests arrived, four elevators were running reliably. The property experienced one brief shutdown, resolved in under two hours. Our lead technician checked in every morning and evening to ensure performance during peak demand.
The hotel hosted many of the European players’ families and delivered the seamless experience their guests expected— without the costly, months-long modernization the previous provider said was “the only option.”
Large national vendors often recommend modernization by default. This project shows how a local Long Island elevator company can stabilize complex hotel systems quickly with targeted work, clear communication, and smart planning - saving time, budget, and guest satisfaction.
If you are thinking about switching elevator companies, and unsure if a smaller, local company is the right fit, do it. I had similar concerns, but was proven that being smaller and local is what makes them even that much better than the larger companies, of which we all know, are not very good these days. Island is responsive, shows up when they say they will, follows up after the visit, and keeps you informed along the way. They have the best techs in the area, and Cody, our account manager, is the best I’ve worked with in my career. My only regret is not making the switch sooner, thanks guys!
Yes. In many cases, a focused stabilization plan can restore safe operation and reliability in days instead of months. Our technicians can perform emergency repairs, maintenance, and system balancing to buy time before a major modernization project is necessary.
We specialize in emergency elevator repair and have mobilized full teams within 24 hours for urgent projects. In this case, two elevators were running again within 48 hours, and all five were operational by the end of our initial visit.
We often find carbon dust buildup, worn motor bearings, and overdue maintenance on generators and control systems. A thorough inspection and cleaning can prevent breakdowns during high-demand periods.
Yes. While we’re based on Long Island, our technicians service hotels, commercial buildings, and residential properties across Nassau County, Suffolk County, and nearby New York City areas.
Every client gets daily updates, clear timelines, and progress photos. Our technicians check in morning and evening during critical events, ensuring complete transparency and peace of mind for property managers and building owners.
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