How to Deal with an Elevator Breakdown

How to Deal with an Elevator Breakdown

It’s every hotel manager’s nightmare: an elevator breakdown. Not only are your guests inconvenienced, but you also have to deal with the cost and hassle of repairs.

So, what should you do if one of your elevators breaks down?

Dealing with an elevator breakdown can be stressful, but following these tips will help you get through it as smoothly as possible .
Dealing with an elevator breakdown can be stressful, but following these tips will help you get through it as smoothly as possible.

Here are a few tips.

1. Keep calm and carry on.

The first thing you need to do is stay calm. This can be difficult when your guests are angry and frustrated, but it’s important to remain calm and collected so that you can think clearly and make the best decisions for your hotel.  

2. Assess the situation.

Once you’ve taken a deep breath and calmed down, it’s time to assess the situation. How many elevators are out of service? Are there any guests with disabilities who require the use of an elevator? What is the estimated time of repair?  

3. Notify your guests.

Once you have all the information, it’s time to notify your guests. If possible, send an email or text message to all guests who are staying at the hotel so that they are aware of the situation and can plan accordingly. If you have disabled guests, be sure to offer them assistance in getting around the hotel.  

4. Apologize and offer discounts.

No one likes dealing with an elevator breakdown, but unfortunately, these things happen from time to time. Be sure to apologize to your guests for any inconvenience caused by the breakdown and offer them a discount on their stay or future stays at the hotel as a gesture of good faith.  

5. Prevent future breakdowns.

After dealing with the immediate aftermath of an elevator breakdown, it’s time to start thinking about preventing future breakdowns . Be sure to perform regular maintenance on all elevators and keep up-to-date on repairs. You may also want to consider investing in a backup generator so that elevators can still be used during a power outage . 

It's every hotel manager's nightmare: an elevator breaks down in the middle of the night, leaving guests stranded.
It’s every hotel manager’s nightmare: an elevator breaks down in the middle of the night, leaving guests stranded.

Elevator Breakdowns are Inconvenient but Don’t Have to be a Disaster

By being aware of the most common causes of elevator accidents and taking precautions, you can help keep yourself safe when using this mode of transportation. Remember: if you find yourself in an emergency situation, stay calm and wait for help. Trying to force your way out could make the situation worse.

 According to the U.S. Bureau of Labor Statistics, there are approximately 10 elevator accidents per year. Out of these 10 accidents, three result in fatalities. When you consider that there are about 700,000 elevators in the United States, this number is actually quite low. However, fatalities from elevator accidents have been on the rise in recent years. Here are some tips on how to avoid getting into an elevator accident.

Protect your riders and give them peace of mind knowing that you have their safety covered.
Protect your riders and give them peace of mind knowing that you have their safety covered.

Tip #1: Keep a Record of Maintenance and Breakdowns

The first step to preventing major elevator disasters is to keep track of maintenance and previous breakdowns. This will help you identify potential problems before they become big ones. Create a log of all maintenance visits, including the date, time, and nature of the visit. When an elevator does break down, make a note of the time, cause of the problem, and any repairs that were made. This information will be invaluable when you’re trying to troubleshoot future problems.

Tip #2: Have a Backup Plan for Stranded Guests 

If an elevator does break down, it’s important to have a plan in place for stranded guests. If possible, arrange for another hotel to take in your stranded guests for the night. If that’s not possible, set up cots or air mattresses in a common area for guests to sleep on. In either case, make sure that stranded guests have access to food and drink so they can stay comfortable throughout the night.

Tip #3: Offer Compensation for Inconvenience 

Once the problem is resolved, offer each guest compensation for the inconvenience. This could be a discount on their stay or a voucher for a free meal at the hotel restaurant. Whatever you decide, make sure it’s something that will show your guests that you value their business and appreciate their patience during a difficult situation.

We recommend contacting a professional elevator repair company
We recommend contacting a professional elevator repair company in case of an emergency

Conclusion:

Elevator breakdowns are always inconvenient, but with some advance planning they doesn’t have to be a disaster. By keeping track of maintenance visits and previous breakdowns, you can identify potential problems before they become big ones.

Having a plan in place for stranded guests, you can minimize the inconvenience for everyone involved. Finally, don’t forget to offer compensation for the inconvenience once the problem is resolved. A little bit of goodwill goes a long way towards keeping your guests happy and ensuring they’ll want to return to your hotel in the future.

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Island Elevator is Ready to Help!

Island Elevator is here to help you understand all facets of your Elevator Repair, Maintenance, & Modernization costs in the new year.  Our team is here to help ensure your home and business vertical transportation equipment receive the regularly scheduled maintenance necessary to help you avoid a major catastrophe, reduce the possibility of a costly repair, and ensure the safety of your passengers, tenants, and family.

Call For Your Free Estimate Today! 631-491-3392

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3 Reasons to Use an Elevator Parts Specialist

3 Reasons to Use an Elevator Parts Specialist

If you manage a hotel, then you know that having a functional elevator is critical. After all, your guests rely on being able to move around the hotel with ease.

When something goes wrong with the elevator, it can cause a major disruption. That’s why it’s so important to have a reliable elevator parts specialist that you can turn to when you need help. Here are three reasons why using an elevator parts specialist is a good idea: 

Reasons to Use an Elevator Parts Specialist
Reasons to Use an Elevator Parts Specialist

1. They have experience working with all types of elevators. 

When it comes to elevator maintenance, too often managers think they can cut corners by only servicing the major components. However, failing to properly maintain all parts of the system can lead to serious consequences. For example, one small part that is often neglected is the door operator. This crucial component ensures that the doors open and close smoothly and evenly. If the door operator isn’t functioning properly, it could cause the doors to open partially, which could result in an injury if someone gets caught in between them. 

They can help you troubleshoot issues over the phone
Quick customer service is Island Elevators top priority

2. They can help you troubleshoot issues over the phone. 

If you need help finding the right elevator parts, then working with an elevator parts specialist is a good idea. They will be able to help you find the right parts for your specific elevator and can even troubleshoot issues over the phone. Plus, they usually have a wide selection of parts in stock, which means you won’t have to wait weeks for the part to arrive.

They usually have a wide selection of parts in stock.
They usually have a wide selection of parts in stock.

3. They usually have a wide selection of parts in stock.

If you need help finding the right elevator parts, then working with an elevator parts specialist is a good idea. They will be able to help you find the right parts for your specific elevator and can even troubleshoot issues over the phone. Plus, they usually have a wide selection of parts in stock, which means you won’t have to wait weeks for the part to arrive.

Elevator Maintenance: Why You Can't Skimp on the Small Stuff
Elevator Maintenance: Why You Can’t Skimp on the Small Stuff

Elevator Maintenance: Why You Can’t Skimp on the Small Stuff

Whether you manage a hotel, office building, or residential complex, you know that having a functional elevator is crucial. But what you may not realize is that all the small parts that make up your elevator system play a big role in keeping it running smoothly. In this blog post, we’ll break down why it’s important to keep up with maintenance on all elevator parts, no matter how small they may seem. 

Another small part that should never be overlooked is the safety edge. The safety edge is a pressure-sensitive strip typically found along the bottom of the elevator door. Its purpose is to detect when something is obstructing the door from closing, which will then cause the doors to reopen. If the safety edge isn’t working correctly, it could allow the doors to close despite an obstruction, resulting in serious injury or even death.

In short, there’s no such thing as a “minor” maintenance issue when it comes to elevators. Neglecting any part of the system – no matter how small – can put your riders at risk.

Remember that even tiny maintenance issues can have major consequences
Remember that even tiny maintenance issues can have major consequences.

Why You Should Use The Right Elevator Parts Supplier

The next time you’re tempted to skip out on servicing some of the smaller parts of your elevator system, remember that even tiny maintenance issues can have major consequences. By staying on top of all aspects of your elevator’s upkeep, you can help ensure a safe and smooth ride for everyone who uses it.

 If you manage a hotel, you know that one of the most important aspects of keeping your guests happy is making sure that the elevator is working properly at all times. After all, no one wants to be stuck in a hotel elevator! That’s why it’s so important to use a reputable supplier for all of your elevator parts needs. Here’s why:

Elevator installation and maintenance is a valuable asset
Quality Parts Matter

1. Quality Parts Matter

The last thing you want is for your guests to be stuck in an elevator because of a broken part. When you use a reputable supplier, you can rest assured that you’re getting high-quality parts that will stand up to wear and tear. Cheap, imitation parts may save you a few dollars upfront, but they’ll end up costing you more in the long run when they need to be replaced more often.

2. Better Customer Service

When something goes wrong with your elevator, you need to be able to rely on your parts supplier for help. A good supplier will have knowledgeable customer service representatives who can help diagnose the problem and find the right solution. With a less reputable supplier, you may have to wait days or even weeks for someone to get back to you—and in the meantime, your guests will be none too pleased.

3. Increased Safety

On top of everything else, using high-quality elevator parts from a reputable supplier can actually help increase safety for your guests. That’s because well-made parts are less likely to fail unexpectedly, which could put your guests at risk. inferior parts, on the other hand, are more likely to break down without warning—and that could lead to dangerous situations.

Ensure your guest are safe.
Ensure your guest are safe.

Conclusion: 

As you can see, there are many good reasons why you should use a reputable supplier for all of your elevator parts needs. From increased safety to better customer service, choosing a quality supplier will help ensure that your hotel runs smoothly—and that your guests are always happy.

Long Island Elevator Company Elevator Installers and Repairers Long Island New York logo

Island Elevator is Ready to Help

Island Elevator is here to help you understand all facets of your Elevator Repair, Maintenance, & Modernization costs in the new year.  Our team is here to help ensure your home and business vertical transportation equipment receive the regularly scheduled maintenance necessary to help you avoid a major catastrophe, reduce the possibility of a costly repair, and ensure the safety of your passengers, tenants, and family.

Call For Your Free Estimate Today! 631-491-3392

Click Here For More Information On Home Elevators